Warranty

Three Year Limited Warranty

Paneltronics, Inc. warrants its products to be free from defects in materials and workmanship under normal use for a period of Three (3) years from the date of purchase. In the event a defect in any part or parts appears within the warranty period, the product must be returned to Paneltronics, Inc. for replacement, repair, or refund.

If Paneltronics, Inc. determines that repair cannot be made within a reasonable period of time; it may, at its sole discretion, elect to replace the product or refund the purchase price. Any charges for either transportation or installation of the original warranted item or its replacement are not covered by this limited warranty.

No other person or company is authorized to make repairs under this warranty. Neither does this warranty cover:

1. any incidental or consequential expenses to the user resulting from non-function or malfunction of the product or
2. any products which after delivery have been installed, tested, repaired, or altered other than according to Paneltronics instructions or
3. if, in Paneltronics' reasonable opinion, the item or product has sustained damage by faulty installation or repair, misuse, misapplication, accident or any external force.

Maximum liability shall not in any case exceed the purchase price for the product claimed to be defective.

Warranties of Manufacturers or Suppliers other than Paneltronics, Inc.

Paneltronics, Inc. makes no warranty whatsoever as to parts, accessories, or other products manufactured or supplied by companies other than Paneltronics, and Paneltronics only extends, and shall assign to purchasers any warranties extended to Paneltronics or the consumer by such manufacturers or other suppliers.

Paneltronics, Inc. makes no warranty of any sort, expressed or implied, with respect to any product, except as detailed above. Any warranties are limited to the duration of this warranty, and Paneltronics, Inc. shall not be liable with respect to them or, where allowed by law, for any incidental or consequential damages resulting from defects.

Proof of Purchase is required for Warranty Service.

Cancellations

If your order is in production and you must cancel it, a minimum charge of 20% of the order value will apply, plus any additional costs Paneltronics has incurred, depending on how far the order has progressed. Likewise, if you request changes after your order has passed the point at which those changes would be made, there will be a charge for work already completed. Please note: it is not always possible to make changes to an order. Contact your Customer Service Representative to check the status of your order before requesting a change.

Claims

All claims must be made within 15 days of the invoice date.

Return Goods Policy

No returns are permitted without a Return Goods Authorization number issued by Paneltronics. This number must appear on the outside of the package and on the packing slip. Goods must be returned in proper protective packaging for repair, replacement or credit, and are subject to all the terms, conditions and warranty policies of Paneltronics. Credit will only be issued to Paneltronics' original customer. All goods returned for credit are subject to a minimum restocking charge of 20%. Goods may not be returned after 60 days from the invoice date. Custom panels are not returnable for credit. All returned goods must be sent with freight prepaid.

Paneltronics, Inc. is a company committed to total quality and continuous product research, development, and improvement. Therefore, all information, specifications and prices in this catalog are subject to change without notice. Paneltronics is not responsible or liable for anything that may occur as a result of errors and/or omissions within this catalog.